This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website www.pfiora.com

1. Collecting Personal Information

We collect the following types of personal information to provide and improve our services:

a) Device Information

  • Examples: IP address, browser type, device type, time zone, cookie data, and how you interact with our website
  • Purpose: To optimize website performance, enable functionality, perform analytics, and ensure security
  • Source: Automatically collected through cookies, log files, web beacons, tags, and pixels

b) Order Information

  • Examples: Name, billing/shipping address, email, phone number, payment details
  • Purpose: To process your orders, arrange shipping, provide invoices, detect fraud, and communicate updates
  • Source: Collected directly during checkout

c) Customer Support & Communication

  • Examples: Email, phone conversations, WhatsApp messages, social media DMs
  • Purpose: To provide support, improve our services, and ensure customer satisfaction
2. How We Use Your Information
  • Process orders and payments
  • Provide customer support
  • Improve website functionality and user experience
  • Comply with legal obligations
  • Communicate offers and updates (only if opted in)
  • Detect and prevent fraudulent activity
3. Sharing Your Information

We share your personal information with trusted third parties for business purposes:

  • Logistics Partners: For order fulfillment and delivery
  • Third-Party Apps: Tools like review systems or loyalty programs may access limited necessary data
  • Legal Obligations: When required to comply with applicable laws

We do not sell or rent your personal data.

4. Payment

We use Razorpay to securely process payments. Razorpay does not store your card details. Payment data is encrypted using PCI-DSS standards.

For more details, refer to Razorpay’s Terms & Conditions.

5. Retention of Data

We retain your data only as long as necessary to provide services and comply with legal requirements. You may request deletion unless we are legally required to retain it.

6. Your Rights

You may have rights depending on your location, including:

  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent
7. Cookies and Tracking

We use cookies to:

  • Maintain sessions
  • Analyze behavior
  • Enhance functionality

You can disable cookies in your browser settings. Some features may not work properly without cookies.

8. Security

We implement reasonable security measures, but no system is completely secure. By using our site, you acknowledge and accept this risk.

9. Children

Our website is not intended for users under 18. If we learn that we’ve collected data from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the “Effective Date.”

11. Contact Us

If you have any questions or concerns:

Email: pfiorasales@gmail.com
Phone: +91 9716028704

Thank you for trusting Pfiora Perfume with your information. We’re committed to protecting your privacy—just like we care for your skin.